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We ship all orders using Australia Post Rates. Orders are generally shipped within 3 working days from receipt of payment.

If you have not received an order within 10 days, please email us at:; OR

At Australian Greyhound Products your satisfaction is important to us. If your item is faulty upon receipt or is not fit for purpose, we will gladly exchange it or offer you a credit note for a future purchase. In some circumstances we will also offer a refund but this will be minus the initial cost of postage.

All returns and/or exchanges must be received within 14 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

To return an item, please send to:

Australian Canine Products
PO Box 289
Drouin Vic 3818

And also include the following information:

  • Your Order number if known (appears on the top of the confirmation email or on the top right hand corner of your invoice)
  • Your name and address
  • Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.